Why does the app lose connection while it's cleaning?

Applies to: Sora 30 P3

Trent, Partner Success Manager at Beatbot Australia Checked by Trent, Partner Success ManagerUpdated 27 Oct 2026

WiFi doesn't travel through water, so it goes offline underwater and reconnects when it surfaces.

Did this fix it? No, I need help
Australian team

Still not sorted? We will work it out with you.

Bought from a store? We support it too.

Call 0485 000 320Send a support request
Mon-Fri 9am-5pm AEST. Missed calls returned within 1 hour, messages within 1 business day.

More Sora 30 P3 help

All Sora 30 P3 support