Privacy policy

Aquatech Group Pty Ltd trading as Beatbot Australia (ABN 41 682 436 317) respects your privacy. This policy explains how we collect, use, share and protect your personal information when you visit beatbotaustralia.com.au, buy from us or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What personal information we collect

• Contact details: your name, email address, phone number and postal address.
• Order details: products purchased, billing and delivery addresses, and payment confirmation. Card details are handled by our payment providers and are not stored by us.
• Account details: your login and account information if you create an account.
• Support and warranty details: the information you give us when you contact us or make a claim, such as your robot model, serial number, proof of purchase, and photos or videos of an issue.
• Website usage: information about how you use our website, such as your device, browser, IP address and pages visited, collected through cookies and similar technologies.
• Marketing preferences: whether you have subscribed to or opted out of our emails and SMS messages.

We do not intentionally collect sensitive information, such as health information.

How we collect it

• Directly from you, when you place an order, create an account, fill in a form, subscribe to updates, or contact us by phone, SMS, email or through our website.
• Automatically, through cookies, pixels and similar technologies when you use our website or open our emails.
• From third parties, such as our payment providers, delivery partners, authorised retail partners (for example, when you make a warranty claim on a product bought from them), and advertising platforms.

How we use it

• To process and deliver your orders, and to send you order and delivery updates.
• To provide customer support and handle returns, refunds and warranty claims.
• To manage your account.
• To send you marketing about our products and offers, where you have agreed to receive it. You can opt out at any time.
• To improve our website, products and advertising.
• To detect and prevent fraud and keep our website secure.
• To meet our legal obligations.

Who we share it with

We only share your personal information where it is needed for the purposes above, including with:

• Service providers who help us run our business, such as our e-commerce platform (Shopify), payment processors, delivery carriers, email, SMS and customer service platforms, and IT providers.
• Analytics and advertising partners, such as Google and Meta, to measure and improve our website and advertising.
• The manufacturer, Beatbot, when it is needed to assess and fulfil a warranty claim.
• Authorised retail partners, where your enquiry or claim relates to a product bought from them.
• Professional advisers, and government or law enforcement bodies where required or authorised by law.

We do not sell your personal information.

Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and Canada. If you make a warranty claim, relevant details may be shared with the manufacturer in China. We take reasonable steps to make sure these providers handle your information in a way that is consistent with the Australian Privacy Principles.

Marketing

If you subscribe to our emails or SMS messages, we will send you news and offers. Every marketing message includes a way to unsubscribe, or you can contact us to opt out. We will still send you messages about your orders, account or warranty claims.

Cookies and tracking

We use cookies and similar technologies to run our website, remember your preferences, understand how our website is used and show you relevant advertising. For details of the cookies used by our store platform, see Shopify's cookie information. You can block or delete cookies in your browser settings, but some parts of our website may not work properly if you do.

Security and storage

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes in this policy, or as required by law, and then delete or de-identify it.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us using the details below. We may need to verify your identity first. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Children

Our website and products are not intended for children. You must be 18 or older to buy from us, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact us

• Privacy enquiries: our Contact page
• Phone (call or SMS): +61 485 000 320
• Post: Privacy Officer, Beatbot Australia, 243 Edward St, Brisbane City QLD 4000

Aquatech Group Pty Ltd trading as Beatbot Australia, ABN 41 682 436 317, 243 Edward St, Brisbane City QLD 4000. Last updated: 3 October 2026.