Sora 30 P3 support
- 2-Year Warranty
- Up to 5 h
- Up to 300 m²
Getting started
- Charge it. Plug the charger in indoors, somewhere cool and dry, and connect the robot. It arrives part-charged, so a yellow light is normal. A full charge takes about 4.5 hours, and the light turns solid green when it's done.
- Get the app and an account. Download the Beatbot app from the App Store or Google Play, create an account with your email, and sign in.
- Pair it by Bluetooth. Turn on Bluetooth and location on your phone, tap Add Robot in the app and stand next to the Sora 30 P3. Put it into pairing mode (hold the mode switch for 5 seconds until the light flashes blue), then pick it from the list. If it doesn't show, scan the QR code on the robot or add it manually.
- Connect it to your WiFi. Choose your home network and enter the password. The Sora 30 P3 works on 2.4 GHz or 5 GHz WiFi, so either band is fine. Keep it within about 40 m of your router while you set it up.
- Put it in the pool. Take out toys and towels, keep people and pets out, and turn your pool pump off for the best result. Lower it into the water along the wall. It settles on the floor within about 2 minutes and starts cleaning. When it's done, it floats up and parks at the edge. Lift it out and it drains itself.
Using it
Why does the app lose connection while it's cleaning?
WiFi doesn't travel through water, so it goes offline underwater and reconnects when it surfaces.
Will it go over my infinity edge?
No. It stops at the waterline and doesn't go over the edge.
Will it clean my sun shelf, bench or steps?
It cleans shelves and benches with 20 cm of water or more, if they're wider than the robot (about 50 cm). It can't clean standard steps or child safety ledges.
Does it clean the water surface?
No. It cleans the floor, walls, waterline and shallow platforms. For leaves on the surface, pair it with an iSkim.
Which cleaning mode should I use?
On the robot, Standard mode cleans the floor, walls and waterline, and Preset mode runs Floor unless you change it in the app. The app also has ECO mode, which stays on...
Troubleshooting
The 10 things owners ask us about most, with step-by-step fixes.
01It missed spots on its first clean
Usually not a fault: it builds up coverage as it cleans, so judge it on a full clean in Standard mode. Send us a short video if it misses the same spots after a few full cleans.
02It won't connect to the app
Turn on Bluetooth and location, stand next to the robot and retry. If setup fails, hold the mode switch for 5 seconds to turn on the robot's own hotspot, then follow the app.
03The app says it's offline
It's underwater, out of range or out of charge. It reconnects once it surfaces or is charged. Changed your WiFi password? Add it again in the app.
04It doesn't move after I put it in
Wait about 2 minutes while it lets the air out of its float chambers.
05It stopped on the pool floor
Check it isn't in ECO mode. If it's stuck and flashing orange, lift it out with the hook. Empty the basket if it's full.
06It won't charge
Push the charger fully into the port and clean the contacts on both. A corroded charger that stops working is covered by your warranty.
07It didn't come back to the edge
Usually a full basket or a flat battery. Retrieve it with the hook. It floats if the battery runs out, so it won't sink.
08The light is flashing orange
An error: lift it out, empty the basket, check the brushes for string or hair, then restart. Still flashing? Call 0485 000 320.
09It's noisy after it finishes
It's draining. That takes about 2 minutes.
10Leaves are still floating on the surface
The Sora 30 P3 doesn't skim the surface. An iSkim keeps the surface clear between cleans.
Maintenance and care
Should I use the 3 µm fine basket all the time?
No. Use it for fine silt and pollen, then swap back. It makes the robot work harder and shortens the runtime.
How do I clean the brushes and store it over winter?
To clean the brushes, release the tabs, remove the rubber brush strips, rinse off the debris, then thread the tabs back through each slot. For winter, drain it fully (the manual shows...
What do I do after every clean?
Take it out, empty the 5 litre basket and rinse it with a hose.
Manuals and downloads
- Sora 30 P3 user manualPDF · US editionDownload (opens in a new tab)
- Quick start guidePDF · US editionDownload (opens in a new tab)
- Warranty and returns30-Day Money-Back Guarantee and warranty termsOpen
- Beatbot appApp Store · Google PlayOpen
For help in Australia, call our team on 0485 000 320.
Still stuck? Our Australian team will help
Talk to our team
Tell us what the Sora 30 P3 is doing and we will help you get it sorted, often in one call.
Mon-Fri 9am-5pm AEST. Missed calls returned within 1 hour, messages within 1 business day.Think it's a fault?
We help with your warranty claim and pay the freight both ways. Have your serial number and proof of purchase ready.
How our warranty works