Warranty support from our Australian team

Every Beatbot comes with a 2 or 3 year warranty, depending on the model. Our Australian team helps with your warranty claim, and we pay the freight both ways.

Make a warranty claimCall 0485 000 320
Rob, co-founder and Managing Director at Beatbot Australia Tony, Co-founder and Director, Beatbot Australia Trent, Partner Success Manager at Beatbot Australia Finn from Beatbot Australia Australian teamBrisbane, Sunshine Coast and Melbourne
  • 2 or 3 years, by modelStarts on your date of purchase.
  • Freight paid both waysFor assessment, and approved repairs and replacements.
  • Bought from a store?Covered too, if it is an authorised Australian retail partner.

Warranty by robot

3 years
2 years

What is covered

  • A fault that shows up with normal use during your warranty period.
  • A free repair or replacement once the fault is confirmed.
  • Freight to send it in for assessment, and back to you after an approved repair or replacement.
  • A corroded charger, when the corrosion stops it working. We will try a clean first.

What is not covered

  • Misuse, improper operation, falls or impact damage.
  • Extreme temperatures, or water damage outside normal operating conditions.
  • Damage from external sources.
  • Robots repaired or modified by someone else.
  • Lost or stolen products, free products, and products past their warranty period.

If the fault is not covered, no paid work goes ahead until you approve a quote.

How to claim

  1. Call 0485 000 320 or send the warranty claim form with your model, serial number and proof of purchase.
  2. We reply within 1 business day, often with a quick fix to try first.
  3. If it is not sorted, we lodge it with Beatbot for assessment.
  4. If it needs to come in, we email a free shipping label. We pay the freight both ways for approved repairs and replacements.
  5. Not received your repair, replacement or refund after 14 business days? Contact us and we will chase it.
Make a warranty claim

Where you bought it matters

  • Bought from us online or an authorised Australian retail partner: covered by this warranty, with support from our Australian team.
  • Bought on Amazon from the BeatbotTech store, or overseas: covered by Beatbot's global warranty through Amazon and BeatbotTech, not by Beatbot Australia.

Not sure where your store fits? See our retail partners.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty is in addition to those rights and does not limit them. If a fault is a major failure, you can choose a refund or a replacement, whenever it appears. Your warranty starts on the date on your receipt or invoice. For pre-orders, it starts when your robot ships from the warehouse.

Warranty questions

I bought my Beatbot from a store. Can you still help?

Yes, if you bought it from an authorised Australian retail partner. Our team helps with your warranty just the same, so keep your store receipt as proof of purchase. Robots bought overseas or from the BeatbotTech store on Amazon are covered by Beatbot's global warranty instead. Call 0485 000 320, Mon-Fri 9am-5pm AEST.

Do I pay to send my robot in?

No. We pay the freight both ways. If we need to inspect your robot, we email you a free shipping label and a courier collects it from your home. Approved repairs and replacements are shipped back to you free.

When does my warranty start?

On the original purchase date shown on your receipt or invoice. For pre-orders, it starts on the date your robot ships from a local warehouse.

What if the fault is not covered?

If the fault isn't covered by the warranty or the Australian Consumer Law, you get a repair quote first. No chargeable work goes ahead until you approve it.

The full policy

The legal wording, exactly as published in our Refund policy (warranty section).

Show the full policy

Manufacturer's warranty

Beatbot products are covered against manufacturing, material and workmanship defects under normal use for the warranty period below.

Warranty periods

  • Beatbot Sora 10 P1: 2 years
  • Beatbot Sora 30 P3: 2 years
  • Beatbot Sora 70 P7: 3 years
  • Beatbot AquaSense: 2 years (3 years if you bought an extended warranty for it)
  • Beatbot AquaSense Pro: 2 years (3 years if you bought an extended warranty for it)
  • Beatbot AquaSense 2: 3 years
  • Beatbot AquaSense 2 Pro: 3 years
  • Beatbot AquaSense 2 Ultra: 3 years
  • Beatbot iSkim: 3 years
  • Beatbot iSkim Ultra: 3 years

Extended warranties are no longer sold. If you bought one, it covers the model it was bought for, for 3 years from your purchase date.

When your warranty starts

Your warranty starts on the original purchase date shown on your receipt or invoice. For pre-orders, it starts on the date the product ships from our local warehouse.

Where the warranty applies

This warranty applies to products bought from Beatbot Australia or an authorised Australian retail partner. Products bought through overseas channels, including the BeatbotTech Amazon storefront, are covered by the manufacturer's global warranty process instead.

How to make a warranty claim

  1. Contact our warranty team. Call +61 485 000 320 or use our Warranty Claim form. Include your robot model, serial number, proof of purchase, purchase date and a description of the issue (when it started, whether the unit powers on, and any error shown in the app). Photos or video help.
  2. Troubleshooting. We'll respond within 1 business day and try to resolve the issue by phone, email or a software update.
  3. Assessment. If the issue can't be resolved, we'll lodge the claim with the manufacturer for assessment. You may be asked to complete the Warranty Claim form if you haven't already.
  4. Sending your product. If we need to inspect the product, we'll email instructions and a free shipping label.
  5. Outcome. If the fault is covered, the product will be repaired or replaced free of charge, including return shipping. A replacement takes 14 calendar days once the unit and its accessories arrive at the service centre. If the fault isn't covered, you'll receive a repair quote to approve and pay before any work goes ahead.

If you haven't heard from us within 14 business days, please follow up.

Cost of making a claim: Beatbot Australia pays the freight to send your product in for assessment, and for approved repairs and replacements, including shipping it back to you. If the fault isn't covered by the warranty or the Australian Consumer Law, no chargeable work goes ahead without your approval.

Finding your serial number

  • In the Beatbot app, under device details.
  • On the sticker beneath the filter basket on the robot.
  • On the carton label of the original box.

Replacement products and parts

Replacement products or parts may be factory-refurbished, but will be in good working order and at least functionally equivalent to the original. A replacement is covered for the time remaining on the original warranty. Replaced products and parts become the property of Beatbot.

What the warranty does not cover

  • Products without proof of purchase.
  • Lost or stolen products.
  • Products outside the warranty period.
  • Non-quality issues raised more than 30 days after delivery.
  • Free products.
  • Products repaired or modified by a third party.
  • Damage from misuse, including drops, extreme temperatures, water damage outside normal operating conditions, or improper operation.
  • Damage from external sources.
  • Loss of data.

Every robot, backed locally

Pick a robot knowing our Australian team is a phone call away.

Help me choose Compare robots
  • Sora 70 P7Skims leaves before they sink, then cleans the whole pool.Skims the surfaceLedges from 20 cm
    Cleans
    Surface, floor, walls, waterline and platforms
    Runtime
    Up to 5 h floor, 7 h surface
    Pool size
    Up to 300 m²
    Lagoon Blue, Grey $2,299 · 3-Year Warrantyor 4 payments of $574.75 with Afterpay. Zip also available. View details
  • AquaSense 2 Ultra 4.8 (163)AI targeted cleaning and water clarification. Our most advanced.Skims the surfaceClarifies water
    Cleans
    Surface, floor, walls and waterline, plus water clarification
    Runtime
    Up to 10 h surface, 5 h floor, 4.5 h walls
    Pool size
    Up to 360 m²
    $3,999 · 3-Year Warrantyor 4 payments of $999.75 with Afterpay. Zip also available. View details
  • Sora 30 P3Cleans shallow ledges and sun shelves. Pair with an iSkim for leaves.Ledges from 20 cm
    Cleans
    Floor, walls, waterline and platforms
    Runtime
    Up to 5 h
    Pool size
    Up to 300 m²
    Lagoon Blue, Grey $1,499 · 2-Year Warrantyor 4 payments of $374.75 with Afterpay. Zip also available. View details