Every Beatbot robotic pool cleaner sold in Australia comes with a full replacement warranty as standard, with cover ranging from two to three years depending on the model. If anything goes wrong, Beatbot Australia's support team handles the claim through a straightforward online process, with a replacement unit shipped once the fault is confirmed and can not be resolved.
What warranty comes standard with a Beatbot pool cleaner?
Every Beatbot robotic pool cleaner, from the entry-level Sora 10 through to the flagship Beatbot AquaSense 2 Ultra, is backed by a full replacement warranty. Rather than sending your robot away for piecemeal repairs, a confirmed fault under warranty is resolved with a replacement unit.
Cover length varies by model, and an extended warranty can be added at checkout for buyers who want protection beyond the standard term. The next section breaks down exactly how long each model is covered for.
How long is my Beatbot covered for?
Beatbot's current 2026 Australian range splits into two warranty tiers: three years on the AquaSense 2 series and the Sora 70, and two years on the Sora 30 and Sora 10. The table below shows cover by model.
| Model | Standard warranty | What it cleans |
|---|---|---|
| Beatbot AquaSense 2 Ultra (flagship) | 3 years, full replacement | Floor, walls, waterline and surface, plus water clarification (HybridSense AI mapping) |
| Beatbot AquaSense 2 Pro | 3 years, full replacement | 5-in-1 cleaning plus water clarification |
| Beatbot AquaSense 2 | 3 years, full replacement | Floor, walls and waterline, AI navigation |
| Beatbot Sora 70 | 3 years, full replacement | Floor, walls and waterline plus surface cleaning (JetPulse) |
| Beatbot Sora 30 | 2 years, full replacement | Floor, walls, waterline and platform |
| Beatbot Sora 10 | 2 years, full replacement | Floor, walls and waterline, shallow to around 12 inches, above-ground friendly |
All Beatbot warranties are full replacement warranties rather than repair-only cover, and extended warranty with repairs and servicing available after the warranty period.
What happens if something goes wrong?
If your Beatbot develops a fault, you report it through the support form on the Beatbot Australia website, and the global support team responds within 24 hours. From there, the process moves quickly from diagnosis to resolution if a replacement is needed.
- Report the issue via the support form on the Beatbot Australia website.
- Beatbot's global support team responds within 24 hours.
- Support works through troubleshooting steps with you to try to resolve the issue remotely.
- If the issue can't be resolved remotely, you're sent a return shipping label.
- Beatbot assesses the returned unit.
- A replacement is shipped once the fault is confirmed under warranty.
Because the process is a full replacement rather than a repair queue, owners of higher-value units like the AquaSense 2 Ultra aren't left without a working pool cleaner for an extended period while parts are sourced.
Frequently Asked Questions
What does the Beatbot warranty cover?
Every Beatbot robotic pool cleaner comes with a full replacement warranty as standard. Rather than repairing faulty units piece by piece, Beatbot replaces the unit once a fault is confirmed within the warranty period.
How long is my Beatbot robotic pool cleaner covered for?
Cover depends on the model. The AquaSense 2 Ultra, AquaSense 2 Pro, AquaSense 2 and Sora 70 all carry a 3-year full replacement warranty, while the Sora 30 and Sora 10 carry a 2-year full replacement warranty.
How do I make a warranty claim in Australia?
Report the issue through the support form on the Beatbot Australia website. The global support team responds within 24 hours and works through troubleshooting before arranging a return if the issue can't be fixed remotely.
What happens if my Beatbot can't be fixed remotely?
You'll be sent a return shipping label to send the unit back. Beatbot assesses the returned robot, and if the fault is confirmed as a warranty issue, a replacement is shipped to you.
Is the warranty the same across the whole Beatbot range?
Every current model gets a full replacement warranty, but the length differs: 3 years for the AquaSense 2 range and the Sora 70, and 2 years for the Sora 10 and Sora 30 in the Beatbot Sora range. For more on choosing between models, see the full range on the Pool Resources blog.
