Refund policy

In short: Try your Beatbot in your own pool for 30 days, and if it's not right for you, for any reason, we'll email a free return label and refund you in full. Just send it back undamaged, cleaned and complete in its original box. If anything is ever faulty, you're also covered by the Australian Consumer Law and our manufacturer's warranty.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-Day Money-Back Guarantee and our manufacturer's warranty are in addition to these rights and do not limit or replace them.

30-Day Money-Back Guarantee

Try it in your pool for 30 days. If it's not right for you, for any reason, return it within 30 calendar days of delivery for a full refund. We'll email you a free prepaid return label.

What we cover

• A free prepaid return label.
• No restocking, inspection or handling fees.
• A full refund of the price you paid for the product, including any extended warranty bought for it, back to your original payment method.

What we ask

• Start your return within 30 calendar days of delivery.
• Using it is fine. Please return it undamaged, cleaned and drained of pool water.
• Return everything that came in the box, packed in the original packaging. Please keep your box for the first 30 days.
• If a product comes back damaged or with parts missing, we'll contact you before we process your refund. We may deduct the reasonable cost of repairing or replacing the damaged or missing parts, and we'll tell you the amount first.

How to return

1. Contact us. Send a message through our Contact page or call +61 485 000 320 with your order number. We'll reply within 1 business day and email your free return label within 3 business days.
2. Send it back. Pack the product in its original packaging with all accessories, attach the label and drop it off.
3. Inspection. Once we receive it, inspection takes 1-3 business days.
4. Refund. Your refund is processed within 3-10 business days of inspection. If you haven't received it after 14 business days, please contact us.

Faulty, damaged or not as described

• If your product arrives damaged, develops a fault, or isn't what you ordered, contact our warranty team as soon as you can. If you tell us within 7 calendar days of delivery, we can fast-track a replacement or refund. Your rights under the Australian Consumer Law are not limited to these 7 days.
• You don't need the original packaging. We arrange and pay for return freight.
• If the fault is a major failure, you choose a replacement or a refund. A refund is the full amount you paid, including any delivery charges.
• If you've already paid to send the product back, we'll reimburse your reasonable costs once the fault is confirmed.
• A replacement is completed within 30 calendar days of us receiving the product back.

Order cancellations

• You can cancel your order free of charge within 24 hours of placing it, as long as it hasn't shipped.
• Once an order has shipped, it can't be cancelled. You can return it under our 30-Day Money-Back Guarantee instead.
• To cancel, send your order number through our Contact page or call +61 485 000 320.

Manufacturer's warranty

Beatbot products are covered against manufacturing, material and workmanship defects under normal use for the warranty period below.

Warranty periods

• Beatbot Sora 10: 2 years
• Beatbot Sora 30: 2 years
• Beatbot Sora 70: 3 years
• Beatbot AquaSense: 2 years, extendable to 3 years for $199
• Beatbot AquaSense Pro: 2 years, extendable to 3 years for $199
• Beatbot AquaSense 2: 3 years
• Beatbot AquaSense 2 Pro: 3 years
• Beatbot AquaSense 2 Ultra: 3 years
• Beatbot iSkim: 3 years
• Beatbot iSkim Ultra: 3 years

An extended warranty must be bought for the exact model it covers.

When your warranty starts

Your warranty starts on the original purchase date shown on your receipt or invoice. For pre-orders, it starts on the date the product ships from our local warehouse.

Where the warranty applies

This warranty applies to products bought from Beatbot Australia or an authorised Australian retail partner. Products bought through overseas channels, including the BeatbotTech Amazon storefront, are covered by the manufacturer's global warranty process instead.

How to make a warranty claim

1. Contact our warranty team. Call +61 485 000 320, email our warranty team, or use the Warranty Claim form. Include your robot model, serial number, proof of purchase, purchase date and a description of the issue (when it started, whether the unit powers on, and any error shown in the app). Photos or video help.
2. Troubleshooting. We'll respond within 1 business day and try to resolve the issue by phone, email or a software update.
3. Assessment. If the issue can't be resolved, we'll lodge the claim with the manufacturer for assessment. You may be asked to complete the Warranty Claim form if you haven't already.
4. Sending your product. If we need to inspect the product, we'll email instructions and a free shipping label.
5. Outcome. If the fault is covered, the product will be repaired or replaced free of charge, including return shipping. A replacement takes 14 calendar days once the unit and its accessories arrive at the service centre. If the fault isn't covered, you'll receive a repair quote to approve and pay before any work goes ahead.

If you haven't heard from us within 14 business days, please follow up.

Cost of making a claim: Beatbot Australia pays the freight to send your product in for assessment, and for approved repairs and replacements, including shipping it back to you. If the fault isn't covered by the warranty or the Australian Consumer Law, no chargeable work goes ahead without your approval.

Finding your serial number

• In the Beatbot app, under device details.
• On the sticker beneath the filter basket on the robot.
• On the carton label of the original box.

Replacement products and parts

Replacement products or parts may be factory-refurbished, but will be in good working order and at least functionally equivalent to the original. A replacement is covered for the time remaining on the original warranty. Replaced products and parts become the property of Beatbot.

What the warranty does not cover

• Products without proof of purchase.
• Lost or stolen products.
• Products outside the warranty period.
• Non-quality issues raised more than 30 days after delivery.
• Free products.
• Products repaired or modified by a third party.
• Damage from misuse, including drops, extreme temperatures, water damage outside normal operating conditions, or improper operation.
• Damage from external sources.
• Loss of data.

Contact us

• Returns, refunds and cancellations: Contact page or +61 485 000 320
• Warranty claims: email our warranty team, the Warranty Claim form or +61 485 000 320
• Help and how-to: Support Centre
• Phone (call or SMS): +61 485 000 320

Aquatech Group Pty Ltd trading as Beatbot Australia, ABN 41 682 436 317, 243 Edward St, Brisbane City QLD 4000. Last updated: 9 October 2026.