Shipping policy
Shipping is free on every order, Australia-wide. This policy explains where we ship, how long delivery takes and what to do if something goes wrong.
Where we ship
We ship anywhere in Australia, including Tasmania and regional areas. We do not ship to PO Box addresses.
If you are unsure whether we can deliver to your address, contact us through our Contact page or call +61 485 000 320.
Delivery times
- Orders are despatched within 2 business days.
- Delivery then takes a further 1-3 business days.
- Most orders arrive within 3-7 business days, including regional areas.
Occasionally, delays can happen because of the carrier, hard-to-access addresses or other transport issues. Pre-order products ship when stock arrives.
How your order is shipped
Our usual carrier is Direct Freight Express. Once your order ships, we will email you a shipping confirmation with your tracking details.
Receiving your delivery
- Please check your name, address and contact details at checkout so your order can be delivered successfully.
- Inspect the package on delivery. If it is damaged or deformed, do not sign for it or open it, and contact us straight away through our Contact page or on +61 485 000 320.
- If your product arrives damaged or not working, our Refund policy explains your options.
Frequently asked questions
I ordered more than one item. Will they arrive together?
We try to send everything together, but some items may ship separately. You will receive a shipping confirmation email for each shipment.
Can I change my delivery address?
Yes, as long as your order has not shipped. Contact us through our Contact page or call +61 485 000 320 as soon as possible. Once an order is on its way, we cannot change the delivery address.
Can I cancel my order?
You can cancel free of charge within 24 hours of placing your order, as long as it has not shipped. See our Refund policy for details.
What happens if I give the wrong address?
If an incorrect address is provided at checkout and the parcel is lost or cannot be recovered as a result, we are unable to replace the order or issue a refund. Please double-check your details before placing your order.
Contact us
- Delivery and order enquiries: our Contact page
- Help and how-to: our Support Centre
- Phone (call or SMS): +61 485 000 320
Aquatech Group Pty Ltd trading as Beatbot Australia, ABN 41 682 436 317, 243 Edward St, Brisbane City QLD 4000. Last updated: 3 October 2026.
