My robot won't connect to WiFi

Applies to: All robots

Trent, Partner Success Manager at Beatbot Australia Checked by Trent, Partner Success ManagerUpdated 27 Oct 2026

Quick answer

Turn on Bluetooth and location for the Beatbot app, stand next to the robot while pairing, and check your WiFi band. Most fixes take 2 minutes.

Fix it in 6 steps

  1. Check your network: the Sora range and the AquaSense 2 range work on 2.4 GHz or 5 GHz WiFi. Older AquaSense models need 2.4 GHz.
  2. Allow Bluetooth and location for the Beatbot app in your phone's settings.
  3. Stand right next to the robot until pairing finishes.
  4. Put the robot back into setup mode (each robot's page shows how), then try again.
  5. Restart the robot, the app and your phone, and check for a firmware update.
  6. Still stuck? Call 0485 000 320 and we'll walk you through it.
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Australian team

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