Buying guides

Beatbot Warranty & Support in Australia: What's Covered?

Tony· Co-founder and Director Published 13 Aug 2026 · Updated 3 Nov 2026 · 3 min read

The short answer

Two or three years depending on the model, with our Australian team helping with every claim.

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2-3 year warranty, by model
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Beatbot Sora 70 P7 cleaning leaves from the surface of a pool

Every Beatbot robotic pool cleaner sold in Australia comes with a warranty as standard, with cover ranging from two to three years depending on the model. If anything goes wrong, our Australian team helps you with your warranty claim from start to finish. If the fault can't be fixed remotely and Beatbot approves the claim, we pay the freight both ways and send you a replacement.

What warranty comes standard with a Beatbot pool cleaner?

Every Beatbot robotic pool cleaner, from the entry-level Sora 10 P1 through to the flagship Beatbot AquaSense 2 Ultra, is backed by a standard warranty: 2 years on the Sora 10 P1 and Sora 30 P3, and 3 years on the Sora 70 P7 and the AquaSense 2 range.

Cover length varies by model. The next section breaks down exactly how long each model is covered for.

How long is my Beatbot covered for?

Beatbot's current 2026 Australian range splits into two warranty tiers: three years on the AquaSense 2 series and the Sora 70 P7, and two years on the Sora 30 P3 and Sora 10 P1. The table below shows cover by model.

Model	Standard warranty	What it cleans
Beatbot AquaSense 2 Ultra (flagship)	3 years	Floor, walls, waterline and surface, plus water clarification (HybridSense AI mapping)
Beatbot AquaSense 2 Pro	3 years	5-in-1 cleaning plus water clarification
Beatbot AquaSense 2	3 years	Floor, walls and waterline, AI navigation
Beatbot Sora 70 P7	3 years	Floor, walls and waterline plus surface cleaning (JetPulse)
Beatbot Sora 30 P3	2 years	Floor, walls, waterline and platform
Beatbot Sora 10 P1	2 years	Floor, walls and waterline, shallow to around 30 cm, above-ground friendly

Extended warranties aren't currently available. After the warranty period, contact us about repairs. A service charge may apply.

What happens if something goes wrong?

If your Beatbot develops a fault, make a warranty claim online with your model, order number, proof of purchase and a photo or video of the fault. Our Australian team replies within 1 business day. From there, the process moves quickly from diagnosis to resolution if a replacement is needed.

Make a warranty claim online with your model, order number, proof of purchase and a photo or video of the fault.
Our Australian team replies within 1 business day.
Support works through troubleshooting steps with you to try to resolve the issue remotely.
If it can't be fixed remotely, we send you a shipping label and a courier collects the robot from your home.
Beatbot assesses the robot and approves the claim.
Once it's approved, we send your replacement from Melbourne. We pay the freight both ways.

Side by side

Model	Price	Cleans	Skims the surface	Clarifies the water	Warranty
Sora 10 P1	$999	Floor, walls, waterline and shallow areas	No	No	2 years
Sora 30 P3	$1,499	Floor, walls, waterline and platforms	No	No	2 years
Sora 70 P7	$2,299	Surface, floor, walls, waterline and platforms	Yes	No	3 years
AquaSense 2	$1,999	Floor, walls and waterline	No	No	3 years
AquaSense 2 Pro	$2,999	Surface, floor, walls and waterline, plus water clarification	Yes	Yes	3 years
AquaSense 2 Ultra	$3,999	Surface, floor, walls and waterline, plus water clarification	Yes	Yes	3 years
iSkim	$699	Water surface and edges	Yes	No	3 years

See the full comparison of all robots

Frequently asked questions

What does the Beatbot warranty cover?

Every Beatbot robotic pool cleaner comes with a warranty as standard: 3 years on the AquaSense 2 range and Sora 70 P7, and 2 years on the Sora 30 P3 and Sora 10 P1. If a fault can't be fixed remotely and Beatbot approves the claim, we send a replacement and pay the freight both ways.

How long is my Beatbot robotic pool cleaner covered for?

Cover depends on the model. The AquaSense 2 Ultra, AquaSense 2 Pro, AquaSense 2 and Sora 70 P7 all carry a 3-year warranty, while the Sora 30 P3 and Sora 10 P1 carry a 2-year warranty.

How do I make a warranty claim in Australia?

Email warranty@beatbotaustralia.com.au with your model, order number and proof of purchase. Our Australian team replies within 1 business day and works through troubleshooting with you first.

What happens if my Beatbot can't be fixed remotely?

We send you a shipping label and a courier collects the robot from your home. Beatbot assesses it, and once the claim is approved we send your replacement. We pay the freight both ways.

Is the warranty the same across the whole Beatbot range?

Every current model is covered by a warranty, but the length differs: 3 years for the AquaSense 2 range, the Sora 70 P7 and the iSkim, and 2 years for the Sora 10 P1 and Sora 30 P3. For more on choosing between models, see our buying guides.

Australian team Still weighing it up? Talk to a real person.Mon-Fri 9am-5pm AEST. Missed calls returned within 1 hour, messages within 1 business day. Call 0485 000 320 Book a call

Tony, Co-founder and Director, Beatbot Australia

Written by Tony, Co-founder and Director Leads strategy, marketing and the systems behind a world-class experience, so nothing falls through the cracks.Meet the team